Refunds/Cancellations/Returns

Refunds, Cancellations, and Returns

Cancellation, Rescheduling of Services or No-Show Client. If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Vendor to render Services due to the fault of the Client or parties related to Client, such as failure of the  to occur or failure of one or more essential parties to the  to show up in a timely manner, Client shall  provide notice to Vendor as soon as possible via the Notice provisions detailed in this Agreement. Vendor has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show or if it becomes impossible for Vendor to provide the Services due to the fault of Client (or parties related to Client), and Vendor will not be obligated to refund any monies Client has previously paid towards the Total Cost.  Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up for the , or should it become impossible for Vendor  to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing.   For instance, if Vendor is able to secure another, unrelated client for , then Vendor may choose, at its sole discretion, to excuse all (or a portion of) Client’s outstanding balance of the Total Cost. 

Refund/Exchange Physical Products:

Copies of event photography/videography (recitals, sports events, etc.) are considered to be relatively easy to copy media. Cromer & Co. | Photo + Films will issue a refund for these products if you have ordered but not received the physical product, unless it is a manufacturer defect. If it is a manufacturer’s defect Cromer & Co. | Photo + Films will issue an exchange for the same product.

Albums, pictures, or any other physical, custom ordered products are considered a custom product and therefore there are no refunds/returns or exchanges unless:

A manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received. Damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received). In the event the order was erroneously processed such as an error made on the size of the book or color/style etc., compared to the original recorded order.

Policy: Due to the nature of custom photography, all sales are final. All prints and products are subject to your states sales tax and shipping when applicable. Cromer & Co. | Photo + Films does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders are due in full when the order is placed. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable, unless booked through a special promotion.

Please make your selection carefully before ordering and if you have any questions please contact us at 580.916.2465 or email hello@cromerandco.com